Frequently Asked Questions
Everything you need to know about your self-portrait experience.
How do I determine my correct size?
Our designs typically run true to size, but we recommend checking the specific size guide on each product page. As many of our pieces feature intricate lace and structured fabrics with minimal stretch, if you are between sizes, we generally suggest sizing up.
What is your international shipping policy?
We offer worldwide shipping via express courier. Delivery times vary by region, typically taking 3-5 business days for international orders. Please note that duties and taxes are calculated at checkout for most destinations.
How can I return an item?
We accept returns within 14 days of delivery, provided the items are in their original condition with all tags and the security ribbon attached. Returns can be initiated through our online returns portal.
How should I care for my lace and embellished garments?
Due to the delicate nature of our fabrics, we recommend professional dry cleaning only. Always refer to the specific care label inside your garment to ensure its longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options such as Klarna and Clearpay, depending on your shipping location.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. However, you may return the items once they have been delivered.